Episode 77: What to Do When a Conversation Goes Bad

What can you do when a conversation starts to turn angry or offensive?

In Part 2 of “Crucial Conversations,” the Guys continue their interview with master trainer Justin Hale from VitalSmarts. In this episode, Justin gives 4 questions to ask yourself that can turn the tide whenever a conversation begins to go wrong.

For information on the courses and training available from VitalSmarts, please visit their website at

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